Preguntas frecuentes

Talatex is committed to providing superior product durability and quality so that you may achieve a healthful, comfortable rest. Talatex does not expect you to experience any defect, but if you do, it is covered under the terms of this limited warranty.

This guarantee offers a five (5) year limited warranty from the original date of purchase, or until transfer to another consumer (whichever is shorter). If defective, Talatex will either replace or repair the latex pillow. 

In order to claim your benefits, please reach out to our customer service team (customerservice@talatexhome.com) and provide your order number. 

If you intend to purchase the product as a gift, please notify your recipient to reach out with the method above. Alternatively, you can register with us by including the recipient's name and email address.

Only products purchased directly from our official website(Talatexhome/Talatexglobal)are eligible for warranty registration and future claims.

No warranty coverage shall be in effect for any products that contains any burns, cuts, stains, spills, soiling, discoloration that occur over time, chemical smells (cigarette smoke, and other unnatural odors), and dampness or mold. This warranty also does not cover comfort preference and normal wear and tear as a result of washing and intended use.

How to file a claim

To file a claim under this warranty, Evidence of a defect and proof of purchase must be included (please keep these photos which are the whole original box and the tag information on the original box). The address for returns will vary depending on the products and will be provided to you once Talatex has reviewed your submission and determined that there is in fact a defect covered in this warranty.

*Any warranty claims outside of the UK/US/CA/European Union are responsible for shipping and any applicable duties and taxes.
*These limited warranties will be governed by the laws of the State of North Carolina.

Talatex is committed to providing superior product durability and quality so that you may achieve a healthful, comfortable rest. Talatex does not expect you to experience any defect, but if you do, it is covered under the terms of this limited warranty.

This guarantee offers a five (5) year limited warranty from the original date of purchase, or until transfer to another consumer (whichever is shorter). If defective, Talatex will either replace or repair the latex topper. 

In order to claim your benefits, please reach out to our customer service team (customerservice@talatexhome.com) and provide your order number. 

If you intend to purchase the product as a gift, please notify your recipient to reach out with the method above. Alternatively, you can register with us by including the recipient's name and email address.

Only products purchased directly from our official website(Talatexhome/Talatexglobal)are eligible for warranty registration and future claims.

Warranty claims cover

EXPRESS LIMITATIONS

(1) ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY;
(2) TALATEX SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY;
(3) THIS WARRANTY APPLIES TO THE MATTRESS TOPPER AND NOT TO ANY ACCESSORIES OR OTHER PRODUCTS ASSOCIATED WITH THE MATTRESS TOPPER.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

THE WARRANTY IS VOID IF WARRANTED DEFECTS

DO NOT REMOVE THE MATTRESS TOPPER COVER IN ASSESSING THE CONDITION OF YOUR MATTRESS TOPPER FOR PURPOSES OF THIS WARRANTY. THIS ACTION MAY VOID YOUR WARRANTY.

During normal, properly supported use, a warranted defect only exists if: (i) the materials of construction develop a visible indentation in the mattress greater than one (1.00) inch compared to the surrounding mattress topper areas after full recovery from load, or (ii) if the materials of the mattress topper crack, split, or otherwise fail during normal use and normal handling which is in accordance with Talatex’s care and use instructions for the mattress topper (available at talatexhome.com ). The indentation must be of large enough width and length to be considered a body impression, and only applies to the mattress and not to settling of the cover fiber-fill materials.

Localized firmness changes are normal and are not covered under warranty. Comfort preferences are not covered under warranty. The mattress must be always covered in use, or the warranty is void (UV light degrades cushioning latex materials).

Damage, Abuse, Neglect

It shall be reasonable to determine that the mattress has been damaged, abused, or neglected if the following are present, without limitation: tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure.

Talatex highly recommends the use of a very stretchy, breathable mattress protector because without such protection your mattress topper may not be clean enough or undamaged enough to have this warranty apply.

How to file a claim

To file a claim under this warranty, Evidence of a defect and proof of purchase must be included (please keep these photos which are the whole original box and the tag information on the original box). The address for returns will vary depending on the products and will be provided to you once Talatex has reviewed your submission and determined that there is in fact a defect covered in this warranty.

*Any warranty claims outside of the UK/US/CA/European Union are responsible for shipping and any applicable duties and taxes.
*These limited warranties will be governed by the laws of the State of North Carolina.